You can find an overview of the most frequently asked questions.
The ALTITUDE VIP Lounge is designed to enhance your travel experience by making it more easier and enjoyable. We are dedicated to fulfilling your needs and ensuring a quick and stress-free journey, where you can fully enjoy the warmth of Belgian hospitality.
You can also request these additional services:
Want more information about our services? Call us on +32 2 753 69 71 or send an e-mail to altitude@brusselsairport.be.
ALTITUDE VIP Lounge is located separately from the main terminal. Please contact our team if you need directions.
We are open from 6 am to 10 pm.
The total price of your booking depends on the requested services. Travelling companions and children benefit from a lower fare.
Children under 12 can travel free of charge. Children over 12 years of age will be charged a co-traveller fare (a lower fare).
You will receive an e-mail with a payment link when your booking is confirmed (within 72 hours before the flight). You can pay by iDEAL or credit card.
To complete your booking, please provide us with the following information: type of flight (departure, arrival or connection), flight number or destination, names of passengers.
Yes, you can. You can change the number of people and services as long as we have not approved your booking. However, please note that it is not possible to change the destination or departure dates. To make changes, log into your Altitude account and go to 'My Reservations'.
You can currently book online up to 90 days before your flight. Select your flight during the booking process. You will receive confirmation of your request 72 hours before your flight.
Yes, this is possible. You can request an additional transfer service from us. Please note that there is an additional charge for this service. The price depends on the distance to be travelled. We can include this cost in the invoice.
No, this is not possible. You can easily reserve a parking space at Interparking. All car parks are within a 10-minute walk of ALTITUDE. You can, however, drop off your luggage and fellow travellers at our building.
Once you have registered online, our team will contact you. You can relax in the lounge and make use of the various facilities. Our team will then take you to the aircraft in a private car. All formalities such as check-in, baggage handling and customs obligations will be carefully handled by us.
Yes, a wheelchair is also available in the VIP lounge if required during your stay in the VIP lounge. If required, you can also request assistance to/from the aircraft online during your reservation request on our website.
You will receive all the practical information when the Altitude team confirms your booking.
Children are welcome in the lounge. If they are under 12 years of age, they can enjoy ALTITUDE's services free of charge when travelling with you.
Please fill in the form below and let us know how we can contact you